Last Updated on: 28/02/2025
At Zarae Jewels, we know you might have questions. Here are quick answers to help you with your shopping experience.
General Questions
1. What is Zarae Jewels?
Zarae Jewels is a luxury brand specializing in HPHT lab-grown diamond jewelry, designed and crafted only after your order.
2. Do you sell natural diamonds?
No, we exclusively offer lab-grown diamonds, known for their brilliance, durability, and ethical sourcing.
3. Can I customize my jewelry?
Yes! You can customize your design, diamond shape, metal type, and size. Simply contact us via our website chat.
4. Do you have a physical store?
No, we operate exclusively online, allowing us to offer luxury jewelry at competitive prices.
About Lab-Grown HPHT Diamonds
5. What are lab-grown diamonds?
Lab-grown diamonds have the same physical, chemical, and optical properties as natural diamonds but are created sustainably in labs.
6. What is HPHT?
HPHT stands for High Pressure High Temperature, a process that replicates natural diamond formation, resulting in real diamonds.
7. Are lab-grown diamonds real?
Yes, lab-grown diamonds are 100% real diamonds with the same brilliance and durability as mined diamonds.
8. Are HPHT diamonds better than CVD diamonds?
Yes, HPHT diamonds have superior brilliance, better color, and a more natural diamond-like look.
Shipping & Delivery
9. How long does delivery take?
Production takes 10-15 business days. Shipping within India usually takes 3-7 business days.
10. Do you ship internationally?
Currently, we only ship within India.
11. Can I track my order?
Yes, once shipped, you’ll receive a tracking number via email.
12. Can I change my shipping address?
Yes, you can request an address change within 24 hours of placing your order.
13. What if my order is damaged during shipping?
All orders are insured. If damaged, contact us immediately, and we’ll assist you.
Payment & Returns
14. What payment methods do you accept?
We accept debit/credit cards, UPI, net banking, and digital wallets.
15. Can I cancel my order?
You can cancel your order within 24 hours. After that, cancellations are not accepted.
16. Do you offer a money-back guarantee?
Yes, we offer a 7-day money-back guarantee.
17. Will I get a diamond certificate?
Yes, all our jewelry comes with an IGI & GIA certificate.
18. Can I return customized jewelry?
No, customized pieces are non-returnable unless there is a manufacturing defect.