Last Updated on: 28/02/2025
At Zarae Jewels, we are dedicated to ensuring a seamless and secure delivery process for all your orders. Below is our detailed shipping policy to help you understand how we handle shipping and delivery of your jewelry.
1. Order Processing Time
- All orders are made to order. Once an order is confirmed, it will be moved to the production phase.
- The standard processing time for each order is between 10-15 business days.
- In case of any unforeseen delays, our team will notify you through email or chat.
2. Shipping Charges
- Free shipping is available on all orders across India.
- Currently, we do not offer international shipping.
3. Delivery Time
- Once your product is dispatched, you will receive a tracking number via email to track your shipment.
- Estimated delivery time after dispatch:
- Domestic (India): 3-7 business days
- Delivery time may vary during peak seasons or due to unforeseen circumstances.
4. Shipping Partners
We have partnered with reliable and trusted shipping partners to ensure your order reaches you safely and on time.
- All shipments are insured for transit loss or damage.
- Once shipped, Zarae Jewels is not responsible for any delays caused by the courier company.
5. Lost or Damaged Shipments
- In the rare case that your order is lost or damaged during transit, please contact us immediately.
- We will initiate an investigation with the shipping carrier and keep you informed.
- If the shipment is confirmed lost, we will provide you with either a full refund or a replacement product at no extra cost.
6. Change of Shipping Address
- If you wish to change the shipping address after placing your order, please contact us within 24 hours.
- Address change requests made after 24 hours may not be guaranteed.
7. Delivery Attempt
- Our shipping partners will make up to 2 delivery attempts.
- If the package is not delivered and returned to us, the customer will be responsible for the re-shipping cost.
8. Contact Us
For any shipping-related queries, feel free to reach out to us via our chat support available on our website.
We at Zarae Jewels are dedicated to providing you with a smooth and luxurious shopping experience. Thank you for choosing us for your lab-grown diamond jewelry.