Last Updated on: 28/02/2025

At Zarae Jewels, we are committed to providing a seamless shopping experience. If you are not entirely satisfied with your purchase, we offer a simple and transparent return and exchange policy to ensure your complete satisfaction.

1.  7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for eligible products.

Eligibility:

  • Items must be returned within 7 days from the date of delivery.

Conditions:

  • The product must be unused, in its original condition, and include all original packaging, certificates, and documentation.

  • A processing fee of ₹1,000 will be deducted to cover shipping and administrative expenses.

  • A restocking fee of ₹1,500 will be deducted for all non-defective returns.

Exclusions:

  • Customized or personalized jewelry.

  • Items that have been resized, altered, or damaged after delivery.

  • Products that have already been exchanged under this policy.

  • Discounted or sale items are non-returnable.

2.   Exchange Policy

Within 7 Days:

  • Items can be exchanged for a product of equal or higher value.

  • A handling fee of ₹1,000 will be charged for product exchanges.

  • The item must be returned in its original condition along with all certificates and packaging.

  • Return shipping costs will be borne by the customer.

3.  Order Cancellation Policy

Within 24 Hours:

  • Orders canceled within 24 hours of placement are eligible for a full refund, minus a 1% payment gateway fee.

  • Orders cannot be canceled once they are moved to the production phase.

4.  Return Process

To initiate a return or exchange, please follow these steps:

Submit a Return Request:

  • Visit our website and go to the Return/Exchange Section.

  • Fill in the return/exchange form with your order details.

  • Once submitted, our team will review your request within 24-48 hours and provide you with a Return Authorization Number (RAN).

Secure Packaging & Shipping:

  • Once your return is approved, we will share the shipping details.

  • The item must be securely packaged and include all original documentation.

  • The customer will be responsible for return shipping charges.

5.  Refund Process

  • Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.

  • The refund will be credited to the original payment method used during the purchase.

  • Shipping fees and restocking fees are non-refundable.

  • If the product is found defective or incorrect, the shipping fee will be waived.

6.  Additional Terms

  • Zarae Jewels reserves the right to decline returns or exchanges if the product does not meet the eligibility criteria.

  • For hygiene and safety reasons, certain items such as earrings may not be eligible for returns or exchanges unless found defective.

  • Shipping and processing fees, if any, are non-refundable.

  • Customized jewelry or any product with engraving, resizing, or custom design cannot be returned or exchanged.

  • Sale or discounted items cannot be returned or exchanged.

We strive to ensure every customer has a satisfactory and luxurious shopping experience with Zarae Jewels. If you have any questions or concerns regarding our policy, feel free to reach out to us via our chat support available on our website.